Supplements and health products sell well online, but they are some of the hardest products to advertise. Google and Meta both have health policies, and in the UK there are rules on what you can say about food supplements. Most lost sales we see come from disapproved products and rejected ads, not from weak campaigns.
Know the rules you are working within
- Google. Its healthcare and medicines policy restricts some supplements and bans products on its unapproved substances list, regardless of claims about legality. That applies to Shopping and Performance Max as well as search ads.
- Meta. Meta has its own health and wellness ad standards, which cover how products and results can be shown and who ads can be targeted to.
- UK claims rules. In Great Britain, only the nutrition and health claims authorised on the GB register may be used. "Supports normal immune function" may be allowed for a specific nutrient; "boosts immunity" or "cures fatigue" usually is not.
This is not legal advice. For anything borderline, ask a regulatory specialist.
Why products get disapproved
- An ingredient Google does not allow. No wording change fixes this, so know your range before you build campaigns.
- Claims in the feed. Titles and descriptions often come straight from product pages, including claims the policies do not allow.
- Images. Before-and-after shots and body-focused images are a common trigger.
- Landing pages. If the page makes stronger claims than the ad, the ad can still be rejected.
Fix it at the source
Edit product titles and descriptions in your Shopify, WooCommerce or Magento store, not just in Merchant Center. Otherwise the next feed sync brings the problem back. For the feed, lead with what the product is: brand, form, strength and pack size, for example "Vitamin D3 1000IU, 120 Softgels".
Grow repeat orders
Supplements are bought again and again, so repeat customers matter more than in most categories:
- Offer subscribe and save on core products.
- Send replenishment emails timed to when a pack runs out.
- Track profit per customer, not just first-order ROAS, so you know what you can afford to pay for a new customer.
Get a quote and we will check your feed and ads for policy problems before they cost you sales.